BBVA Compass Login

Video demonstration and instructions on how to use the BBVA Compass Login:

Steps to follow to login:

  1. First, place the BBVA Compass login page URL into your browser:                                         https://credit.compassbank.com/Compass_Consumer/Login.do
  2. Second, enter your username and password onto the Username and Password textbox provided. On the instance, that you forgot your Username or your Password click the Forgot your User ID or Nickname and you will be redirected to the Passwor/Username Assistance Page that allows you to answer a few simple questions. If your answers verify against the information previously provided, you can now enter your existing Compass Credit OnlineSM user profile.
  3. And then click Sign On to proceed to the next page where you will have to scroll through the Agreement.
     Note: You must scroll all the way down for the Agree button to be clickable.
  4. Next, you will be directed to the page where you have to set up security enhancements and then click Continue to move forward.
  5. Select security questions and provide answers that only yourself know and right after, click Continue.
  6. After that, succeeding pages will ask for security images and security phrases for your safety and then click Continue.
  7. After those security information, you will be asked to confirm the data you have registered if it is correct. If so, click Submit.
  8. Finally after accomplishing all those steps, you have already completed your Site ID Setup and is now ready to be of use.

 

Getting problems in logging in? Here are step by step guides to reset your login credentials:

  1.  On the www.bbvacompass.com, under the start online banking header, click 'Learn More'.
  2. Second, click 'Activate your online banking service now'.
  3. Third, after reading the activation hints and nickname requirements click Continue.
  4. Scroll thorugh and review the Agreement and click Agree at the bottom page.
  5. Next, enter the necessary information including ATM or Check card number, PIN Number, email, and nickname and then click Continue.On the next page you will be asked to enter a new password then click Continue.
  6. Then, you will be asked again for security questions, images and security phrases for your safety. Just follow the instructions onscreen and then click Continue.
  7. After those security information, you will be asked to confirm the data you have registered if it is correct. If so, click Submit.
  8. Finally! you have completed your Site ID set up and now ready to enjoy secure online banking.

If all else fails, just contact BBVA Compass directly to get help with your login process.

 Phone:

Customer Service and New Accounts :1-800-COMPASS (1-800-266-7277)

Online Banking Customer Service: 1-800-273-1057

Credit Card Customer Service: 1-800-239-5175

Chat Online!

https://chat.atentousa.com/hellohelp/userlogin.php?custid=1338&langkey=en&email=&dni=&referer=http://www.bbvacompass.com/contact/index.jsp&pwd=&rows=&un=&cc=&EN

Monday - Friday: 7:00 a.m. - 10:00 p.m. CT
Saturday: 8:00 a.m. - 4:00 p.m. CT

Comments, Suggestions and More:

Email at card@compassbank.com , compasswebmail@compassbank.com

 

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